Privacy Policy
How we collect, use, and protect your information
Last updated: 08/09/2025
1. Information We Collect
Personal Information
- Name and contact details when you create an account
- Property and tenant information you choose to store
- Communication preferences and support requests
Usage Information
- How you interact with our services and features
- Device information and browser type
- IP address and general location data
2. How We Use Your Information
- Provide and improve our landlord management services
- Generate documents and forms for your properties
- Send important updates about your account and our services
- Provide customer support and respond to inquiries
- Ensure security and prevent fraud
- Comply with legal obligations
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information only in these limited circumstances:
- With your explicit consent
- To comply with legal requirements or court orders
- To protect our rights, property, or safety
- With trusted service providers who assist in operating our platform (under strict confidentiality agreements)
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication measures
- Secure data centers with physical security
5. Your Rights (GDPR)
Under UK GDPR, you have the following rights regarding your personal data:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your personal data
- Portability: Receive your data in a structured format
- Restriction: Limit how we process your data
- Objection: Object to certain types of processing
6. Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy:
- Account information: Until you delete your account
- Property and tenant data: As long as you maintain an active account
- Usage analytics: Anonymized data may be retained for up to 26 months
- Legal compliance: Some data may be retained longer if required by law
7. Cookies and Tracking
We use cookies and similar technologies to enhance your experience. For detailed information about our cookie usage, please see our Cookie Policy.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending an email notification to your registered address
- Displaying a notice in the application
9. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: privacy@uklandlord.app
Address: UK Landlord App, Privacy Team, United Kingdom
Data Protection Officer: dpo@uklandlord.app